Driving Change in Telecare: Scotland’s Vision for a Connected Future with Amy Dougan
🎙 This Week on Age Tech Innovators
We sit down with Amy Dougan, Telecare Manager at Hanover Scotland Housing Association, to explore the future of telecare in Scotland. With 12 years of experience in the organisation, Amy shares her journey from communications officer to leading Hanover's telecare team, supporting nearly 20,000 customers across Scotland.From embracing proactive care models to integrating cutting-edge technology like environmental sensors, Amy provides insights into tackling the challenges of an ageing population.
She also highlights Scotland's unique collaborative approach and the importance of continual innovation to improve outcomes for users.
Tune in to hear how Amy and her team are shaping the future of telecare and creating impactful change.
"If we’re not innovating, if we’re not continuing to change… customers will look elsewhere."
📌 Key Topics Discussed:
- 📈 The projected 50% increase in over-60s by 2033—and how to prepare
- 🏡 How Scotland's close knit network provides many benefits
- 💡 The role of AI, data, and automation in scaling telecare services
🎧 Don’t miss this episode